If you don't find the answer to your question on this page, ask us in our Live Chat or get in touch here.
+ What platform do you use?
Our website templates are made on Squarespace, the most advanced and user-friendly platform on the market but if you want to host your website someplace else like Wordpress, we will adapt the design for you. This service carries an extra charge.
+ Do you create exclusive designs?
Yes, we can either customize one of our templates or create a brand new design just for you. Get in touch and tell us about your project.
+ Does the price include a logo?
The website theme for DIY installation does not include a logo but our Custom Template + Installation service includes update for logo, typography, graphics, and color palette. We'll give you 3 logo options to choose from and one revision.
+ Do you do e-commerce sites? Does the theme include an online shop ?
Yes, every template comes with a pre-installed shop, three sample products, a shopping cart on the navigation bar that you can access on every page of the website and 3 payment gateways — Paypal, Stripe, and Apple Pay ready to use from day one!
+ Can you transfer my blog from WordPress?
If you have a website hosted on WordPress and you want to migrate the content and/or connect the domain to your new website on Squarespace, you can book those services here in our Quick Jobs. If you have booked a Maintenance Plan with us, these services are included in your package.
+ What is your refund policy?
Given that the template is a non-tangible, digital product, we cannot offer returns, exchanges or refunds. Please review the template demos and product descriptions carefully before purchasing.
+ Do you offer technical support?
Yes, technical support is included in our web maintenance plans and during the installation and customization process of your template.
+ What is the DIY template?
It's not as much work as it sounds. Once you make the purchase, we'll get in touch within 24 hours to get access to your site and set up the design you've chosen. The design will be delivered as seen in the demo. Then, you will be able to upload your content with our step-by-step video tutorials.
+ What does custom template + installation mean?
We will adapt the template of your choice to match your brand by changing the typography, color palette, graphics and logo, if required.
+ How many pages are included in each template?
We design 8 pages: homepage, shop or services, product, blog, blog post, about, contact, and photo gallery.
+ When will my site be ready?
Five business days after you send us all the content we need to upload —all the images and copy that correspond to the pages on the template. If you want to migrate content from another platform, your site will be ready in 7 business days.
+ When will you contact me after I purchase this service?
You will receive an email from us within 24 hours with all relevant instructions. If you have any questions regarding a product or service before making the purchase, please get in touch.
+ Do I have to pay for this service in full in advance?
The first half of the price must be paid in advance before we start working. This is the way you tell us that you are committed to claim those services once they are provided. The second payment is due at the end of the process.
+ What is Squarespace?
It's a web platform known for its sleek, simple, user-friendly interface. It's our preferred platform but we can adapt to your needs.
+ How much does it cost?
Squarespace offers different price ranges for both websites and ecommerce sites. You can also choose to have everything under one roof here: domain and web hosting. See prices here.
Got a question?
Send us a message and we’ll get in touch within 24 hours.